Shipping Information
We, at Pum Pum Island, pride ourselves on ensuring your treasures arrive safely and on time. Explore our shipping commitments and how we ensure a seamless delivery experience.
Frequently Asked Questions
How do you ensure orders are delivered safely and on time?
All of our orders are shipped by UPS, ensuring quick, reliable and secure delivery. Please note that UPS does not ship to P.O. boxes. However, UPS will ship to pickup/ access locations.
What should customers do if they have questions or issues with their order's delivery?
Since all of our orders are shipped through UPS, the best way to answer these questions is by contacting UPS directly and providing your tracking number. They're equipped to provide the most accurate and timely information about your shipment.
Is shipping free across the world?
Yes, all of our products are shipped globally under a Delivered Duty Paid Agreement. Pum Pum Distribution will take care of all the costs associated with delivering our products to you, no matter where you are!
Return and Exchange Policy
Because of the intimate nature of the items we sell, we are unable to accept returns or exchanges for purchased toys and products. This policy ensures the health, safety, and peace of mind of our customers. Any item that is designed to come into contact with the body must remain unused and unopened to maintain hygienic standards. If you do receive a defective product, please contact us immediately so we can assist you with a replacement or resolution.
